TERMS AND CONDITIONS

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Our agreement with you

In this agreement, we are J & M Medical of Unit 1 Wheatsheaf Colliery School Yard, Southwick Road, Sunderland, Tyne and Wear, SR5 1DD and you are the person detailed on the Order Forms.

Our agreement is made on the date we deduct payment from your nominated payment method, details of which you provided on the order form. Only the goods listed on the confirmation of despatch email sent at the time of despatch will be included in the agreement. Our agreement includes all correspondence from us to you.

Basis of Sale

The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.

Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.

You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.

The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.

FORCE MAJEURE
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-

Act of God explosion flood tempest fire or accident.
War or threat of war sabotage insurrection civil disturbance or requisition.
Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority.
Import or export regulations or embargoes.
Strikes lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party).
Power failure or breakdown in machinery, shut downs & holidays taken by suppliers, 

Delivery Schedule We deliver your order right away as long as its in stock. We will normally send your order to you in 2 days, business days IF THE ITEM IS IN STOCK. International orders are generally received in under 14 days.

Out of stock items can take up to 21 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Stock Availability

Not all Items on our website are held in stock in the UK, if the item you order is held in stock in GERMANY we will email you informing you that your goods will be delivered from Germany, Normally 7 to 10 working days delivery time in this case.

The confirmation e-mail you receive is a confirmation that we have received your order and not a guarantee of stock availability. In case the clogs are not in stock we will make the clogs or in the unlikely scenario that we are unable to fulfill your order, we will cancel and/or refund any unavailable items and we will do our best to let you know as soon as possible.

Data Protection

We understand the importance of protecting your contact information. All transactions that you initiate with us on this website are confidential, your details will only ever be used for the following;

To process your online order with Worldpay payment platform, or Paypal

To provide you with the most efficient possible service.

We will never take more information than is necessary to process your order.

We will never pass your personal information onto third parties.

We will only use such information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the GDPR.

Cookie Policy

Cookies are only used on this website where it is necessary to process your order.

Returns Policy Your rights to return goods are protected under the June 2014, the Consumer Contracts Regulations

You are entitled to cancel your order and return the goods within 14  working days for a refund or exchange, if you are in the UK. Do this by contacting us by email or telephone and quoting the order number supplied to you.Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.

Exchange Items
If you return the goods for exchange, then return them again for refund, we reserve the right to charge you for the extra delivery cost we incurred on the second delivery charge, which will be deducted from your refund.

Any goods returned should be in saleable condition. If the goods are returned in an unsaleable condition due to damage to the box or product, you will be subject to a 20% charge, for reboxing and making the goods saleabe.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Returns

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary

We ask that you return the goods to us, in their original condition and with the original packaging, within 14 days of receipt. On receipt of the goods we will refund within a maximum of 30 days less any admin charge if aplicable.

We do not refund if the shoes show signs of being worn more than necessary for fitting purposes.
World Wide deliveries we do not refund the cost of postage.

On return of your goods you may request replacement products, we will despatch these to you subject to availability.

Faulty Returns
For Faulty goods, please contact us to arrange their return upon receipt we will either refund in full or despatch an alternative.

Sales Items 

Items in on our sales & going cheap pages are not covered by our 14 day returns policy, as they are discoiunted due to end of line they are not returnable, no refunds will be given on sale items.