TERMS AND CONDITIONS
About Us This web site is owned and operated by J & M Medical who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. J & M Medical Unit 1 Wheatsheaf Colliery School Yard Southwick Road Sunderland SR5 1DD England Tel : 0191 567 4667 Email: sales@jmmedical.co.uk |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions. |
Shipping And Handling Carriage charges: We deliver free to the UK Mainland. Exchange items may incure delivery charges if not our fault Europe: Delivery charges are applied when checking out. Worldwide: Delivery charges are applied when checking out. |
Delivery Schedule We deliver your order right away as long as its in stock. We will normally send your order to you in 2 days, business days IF THE ITEM IS IN STOCK. International orders are generally received in under 14 days. Not all Items on our website are held in stock in the UK, if the item you order is held in stock in GERMANY we will email you informing you that your goods will be delivered from Germany, Normally 7 to 10 working days delivery time in this case. |
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges UK orrders are subject to 20% VAT. European order are subject to V.A.T unless you have a V.A.T number. Other countires Worldwide are V.A.T Free. |
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction. <All of our products come with a 14 day no quibble guarantee. It is important that you read these terms and conditions as the use of our web site is subject to them. UK law is the applicable law. We abide by the rules stated in the Consumer Contracts Regulations June 2014 (as amended) and the Electronic Commerce (EC Directive) Regulations 2002 Your Order When buying goods and services on the internet the consumer is entering into a legally binding contract. A contract in respect of the products supplied by us to you comes into effect when we have accepted your order subject to stock availability and notified you in the form of an email. We reserve the right to substitute any item for one of a similar kind should the need arise. Complaints Procedure In the unlikely event that you have a complaint against www.clogsupermarket.com or one of it's products please send an email to sales@jmmedical.co.uk or write to the address below. J & M Medical Unit 1 Wheatsheaf Colliery School Yard Southwick Road Sunderland SR5 1DD |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01915674667 (International +44 01915674667) or fax us on 01915674593 or write to us at Unit 1 Wheatsheaf Colliery School Yard Southwick Road Sunderland Tyne and Wear SR5 1DD United Kingdom sales@jmmedical.co.uk |
Privacy Policy J & M Medical do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Data Protection We understand the importance of protecting your contact information. All transactions that you initiate with us on this website are confidential, your details will only ever be used for the following; To process your online order with Worldpay payment platform, or Paypal To provide you with the most efficient possible service. We will never take more information than is necessary to process your order. We will never pass your personal information onto third parties. We will only use such information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the GDPR. Cookie Policy Cookies are only used on this website where it is necessary to process your order. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the June 2014, the Consumer Contracts Regulations A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary We ask that you return the goods to us, in their original condition and with the original packaging, within 14 days of receipt. On receipt of the goods we will refund within a maximum of 30 days less any admin charge if aplicable. We do not refund if the shoes show signs of being worn more than necessary for fitting purposes.
Sales Items Items in on our sales & going cheap pages are not covered by our 14 day returns policy, as they are discoiunted due to end of line they are not returnable, no refunds will be given on sale items. |
Remittance Terms We will send a confirmation email by way of acknowledging your order within 24 hours. This email does not constitute acceptance of your order by us If your chosen products are in stock your order will be processed. Payment will be deducted for your chosen products, from your nominated payment method. |